Setup Automated Responses to Comments and Reviews

Setup Automated Responses to Comments and Reviews

Setup Automated Responses to Comments and Reviews

Below are the steps to enable automated responses to comments from surveys and/or online reviews based on the rating given by the client.

Click Here to View the Video on Setting Up Automated Responses to Comments and Reviews


Glossary of Terms:

Comments: Written comments provided by a client who submitted a survey. Comments are not public facing.

Reviews: Written online reviews provided by a client who left a review on one or more Online Review sites (i.e. Google, Yelp, Facebook).

How to Edit Response Templates

  1.  Admin level user log into ReviewTree
  2. In the menu along the top, select "Account"
  3. In the Account drop down select "Accounts Info"
  4. On the Accounts Info page, navigate to bottom of page and select "Reponses Templates" button
  5. There are four (4) tabs: Positive, Neutral, Negative, and Auto-Respond
  6. To edit a template based on sentiment, select the Positive, Neutral, or Negative tab, edit the response template, and save changes before navigating from the page.

How to Setup Auto-Respond

  1. From the Manage Response Templates page, select the "Auto-Respond" tab
  2. Enter the number of hours to wait to send the automated response to the client
  3. Enter in practice name (e.g. "ABC Veterinary Practice")
  4. Enter a real "Reply To" email address
  5. In the "Apply To" drop down, select either "Comments", "Reviews" or "Both". 
  6. In the field "Select which star ratings should have auto response" choose one or more ratings from the list.
  7. To Select the templates with the responses that you want to send to the customers, choose from one of four templates.
  8. Select "Save" to save changes and enable Auto Respond.


    • Related Articles

    • User Setup and User Notifications

      Instructions for User Setup and User Notifications Click Here to View Help Video Adding Users There is no limit to the number of Users you may add to your system. We recommend users to not share login credentials so that you best utilize the comment ...

    • Website Integration

      Website Integration Website Integration is an add-on feature. Contact support for pricing or subscription information. With Website Integration, comments (responses from the survey) can be added to your website using a Wordpress Plugin. Website ...

    • Dashboard Overview

      Dashboard Overview When a user signs into ReviewTree, they are brought to the Dashboard. On the dashboard are several areas of interest to most ReviewTree users. Customer Responses: Total number of survey responses  Satisfaction Rating: Based on ...

    • Export Survey Data

      How to Request an Automatic Export of Survey Data You can request to automatically receive an export file (CSV) of your survey data on a Monthly basis by submitting this request to ReviewTree Support (simply email support@reviewtree.com). This must ...

    • ezyVet Integration Steps

      ezyVet Integration With ezyVet Integration, appropriate client data from ezyVet is automatically uploaded to ReviewTree. Specifically, only clients who meet your standard for survey readiness are uploaded to ReviewTree. These Integration Settings can ...